FAQ

Shipping Policy:

​

At Soul Healing Boutique, we aim to make your shopping experience heavenly. Here are the key details about our shipping:

​

1. Processing Time:

   • Orders are processed within 2-4 business days.

   • Custom or personalized items may require additional processing time.

2. Shipping Rates:

   • Enjoy free shipping on orders over $50.

   • Flat-rate shipping of $5 for orders below $50.

3. Shipping Methods:

   • We use trusted carriers for reliable delivery.

   • Choose standard or expedited shipping at checkout.

4. Order Tracking:

   • Receive a tracking number via email once your order ships.

   • Track your order's soulful journey to your doorstep.

5. Shipping Limitation:

   • Currently, we only ship to the USA.

Returns and Exchanges:

​

We want you to love your purchase. Here's what you need to know about returns and exchanges:

​

1. Eligibility:

   • Items must be returned in their original condition, unworn for clothing, or unused for merchandise.

   • Custom or personalized items are not eligible for return unless they arrive damaged or defective.

2. Initiating a Return:

   • Contact us at BeautyandBlessings@pm.me within 14 days of receiving your order.

   • Include your order number, reason for return, and package tracking number.

3. Return Process:

   • Once approved, we'll provide instructions for returning the item.

   • Please ship the item back within 5 days of receiving return authorization.

4. Refunds and Exchanges:

   • Refunds or store credits will be processed to your account within 4-7 days of receiving the returned item.

   • Shipping costs are non-refundable.

5. Lost Packages During Returns:

   • For returns, we kindly ask customers to purchase their own return shipping. In the unfortunate event of a lost package during the return process, we want to emphasize that we are not responsible for such occurrences. To ensure a secure and traceable return, we recommend adding tracking to your return shipment. This extra precaution allows you to monitor and guarantee the safe return of your item.

6. Shipping Insurance:

   • Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

7. Contact Us:

   • For questions or to check the status of a return, please contact us at [your contact details].